Question 1

What is CarNova PreOwned?

Accepted Answer

CarNova PreOwned is a premium pre-owned vehicle dealership specializing in sourcing and delivering like-new vehicles at significantly reduced prices. We have access to auction sales, executive vehicles, bank seizures, and dealer trade-ins, allowing us to offer exceptional value on premium vehicles with under 20,000 km.

Question 2

Where are you located?

Accepted Answer

We are based in Japan, which gives us unique access to high-quality pre-owned vehicles. However, we deliver internationally to the USA, Canada, United Kingdom, and France. You don't need to visit us in person - the entire process can be completed remotely.

Question 3

How do I know the vehicles are legitimate?

Accepted Answer

Every vehicle comes with complete documentation including original registration, service history, and a detailed 150-point inspection report. We provide full transparency with vehicle history reports, verified mileage certificates, and authentic photos. All vehicles are legally sourced from reputable channels.

Question 4

Can I visit your showroom to see the vehicles?

Accepted Answer

Our vehicles are sourced from various locations including auctions and dealer networks, so we don't maintain a traditional showroom. However, we provide comprehensive photos, detailed videos, and virtual tours of each vehicle. We can also arrange third-party inspections if desired.

Question 5

Do you offer test drives?

Accepted Answer

Due to the international nature of our business, test drives before purchase are not available. However, we provide detailed video walkarounds, driving footage, and comprehensive inspection reports. We stand behind the quality of every vehicle we sell.

Question 6

How do I place an order?

Accepted Answer

Browse our inventory online, select your desired vehicle, and click "Order Now". Fill out the order form with your details and delivery preferences. Our team will contact you within 24 hours to confirm your order and discuss payment options.

Question 7

What payment methods do you accept?

Accepted Answer

We accept bank wire transfers, international money orders, and cryptocurrency payments. For security reasons, we do not accept credit cards for vehicle purchases. All payment instructions will be provided after order confirmation.

Question 8

Do you offer financing or payment plans?

Accepted Answer

Yes! We offer flexible 5-year payment plans with deposits as low as $2,000. Monthly payments are calculated based on the vehicle price and your down payment. Use our Payment Calculator to estimate your monthly payments. Payment plans are subject to approval.

Question 9

What is your deposit policy?

Accepted Answer

We require a minimum deposit of $2,000 to secure your vehicle and begin the export process. The deposit is non-refundable once export documentation has been initiated. The remaining balance can be paid in full or through our payment plan options.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees! Our pricing is completely transparent. The listed price includes the vehicle cost, export documentation, and basic shipping. Additional costs may include import duties and taxes in your country, which vary by location. We provide a complete cost breakdown before you commit.

Question 11

Can I cancel my order?

Accepted Answer

Orders can be cancelled before export documentation is initiated for a full refund minus a $500 processing fee. Once export paperwork has begun, the deposit becomes non-refundable as we have incurred costs. We recommend carefully reviewing all details before ordering.

Question 12

Which countries do you deliver to?

Accepted Answer

We currently deliver to the USA, Canada, United Kingdom, and France. We handle all export documentation, customs clearance, and shipping logistics. Delivery times vary by destination: USA (4-6 weeks), Canada (5-7 weeks), UK (6-8 weeks), France (6-8 weeks).

Question 13

How long does delivery take?

Accepted Answer

Delivery times depend on your location: USA (4-6 weeks), Canada (5-7 weeks), UK (6-8 weeks), France (6-8 weeks). This includes export processing, ocean freight, customs clearance, and final delivery to your address. We provide tracking updates throughout the process.

Question 14

What delivery options are available?

Accepted Answer

We offer door-to-door delivery (most popular), port pickup (you collect from the nearest port), and specialized enclosed transport for premium vehicles. Door-to-door includes customs clearance and delivery to your specified address.

Question 15

Is shipping insurance included?

Accepted Answer

Yes! All vehicles are fully insured during transit at no additional cost. Our comprehensive marine insurance covers damage, loss, and theft from the moment the vehicle leaves Japan until it arrives at your destination. You receive full documentation of the insurance coverage.

Question 16

Who handles customs clearance?

Accepted Answer

We handle all export documentation from Japan. For import customs in your country, we work with trusted customs brokers who manage the clearance process. Import duties and taxes are the buyer's responsibility and vary by country and vehicle value.

Question 17

Can I track my vehicle during shipping?

Accepted Answer

Absolutely! Once your vehicle is shipped, you receive a tracking number and access to our shipment tracking system. You can monitor the vessel's location in real-time and receive email updates at each milestone: departure, in transit, arrival, customs clearance, and final delivery.

Question 18

What if my vehicle is damaged during shipping?

Accepted Answer

All vehicles are fully insured during transit. In the rare event of damage, our insurance covers repairs or replacement. You must inspect the vehicle upon delivery and note any damage on the delivery receipt. We work with you and the insurance company to resolve any issues quickly.

Question 19

What condition are the vehicles in?

Accepted Answer

All our vehicles have under 20,000 km and are in like-new condition. Each vehicle undergoes a rigorous 150-point inspection covering exterior, interior, mechanical systems, electronics, and safety features. We only accept vehicles that meet our strict quality standards.

Question 20

Where do you source your vehicles?

Accepted Answer

We source from multiple premium channels: dealer-only auctions, recent trade-ins, executive fleet vehicles, demonstration vehicles, export vehicles, and bank seizures. This diverse sourcing network ensures a constant supply of high-quality vehicles at competitive prices.

Question 21

Are the vehicles accident-free?

Accepted Answer

We prioritize accident-free vehicles and provide complete vehicle history reports. If a vehicle has any accident history, it is fully disclosed in the listing with details about the damage and repairs. Most of our inventory consists of accident-free vehicles with clean histories.

Question 22

Do vehicles come with service history?

Accepted Answer

Yes, whenever available. Most of our vehicles come with complete service records from authorized dealerships. We provide all documentation we receive with the vehicle, including service books, maintenance receipts, and warranty information.

Question 23

Can I request specific features or colors?

Accepted Answer

Absolutely! If you don't see what you're looking for in our current inventory, contact us with your requirements. We can source specific vehicles through our network of auctions and dealers. Custom sourcing typically takes 2-4 weeks depending on your specifications.

Question 24

Are the vehicles left-hand or right-hand drive?

Accepted Answer

Most of our vehicles are right-hand drive (RHD) as they are sourced from Japan. However, we can source left-hand drive (LHD) vehicles for specific markets. Please specify your preference when ordering, and we'll ensure you receive the correct configuration for your country.

Question 25

What brands do you carry?

Accepted Answer

We specialize in premium brands including BMW, Mercedes-Benz, Audi, Lexus, Porsche, Range Rover, Volvo, and other luxury manufacturers. Our inventory changes regularly based on available sourcing opportunities. Check our inventory page for current availability.

Question 26

Do vehicles come with a warranty?

Accepted Answer

Many of our vehicles still have remaining manufacturer's warranty, which we transfer to you. For vehicles without factory warranty, we offer optional extended warranty plans covering major components. Warranty details are specified in each vehicle listing.

Question 27

What if something goes wrong after delivery?

Accepted Answer

We stand behind every vehicle we sell. If you experience any issues within the first 30 days, contact us immediately. We work with you to diagnose the problem and find a solution. For warranty-covered issues, we coordinate with authorized service centers in your area.

Question 28

Can I get the vehicle serviced locally?

Accepted Answer

Yes! All our vehicles are from major manufacturers with authorized service centers worldwide. You can have your vehicle serviced at any authorized dealership in your country. We provide all necessary documentation for warranty claims and service history.

Question 29

Do you offer extended warranties?

Accepted Answer

Yes, we partner with reputable warranty providers to offer extended coverage plans. Options include powertrain warranties, comprehensive coverage, and premium plans covering electronics and luxury features. Extended warranty details and pricing are provided during the ordering process.

Question 30

What is covered in your 150-point inspection?

Accepted Answer

Our comprehensive inspection covers: Exterior (paint, body panels, glass, lights), Interior (seats, dashboard, electronics, climate control), Mechanical (engine, transmission, brakes, suspension), Electronics (infotainment, sensors, cameras), Safety (airbags, seatbelts, stability systems), and Undercarriage (frame, exhaust, drivetrain). You receive a detailed report with photos.

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